Refund & Return Policy
At Trendbeo, we strive to provide a reliable and satisfying shopping experience for all customers. This Refund and Return Policy explains the conditions under which products may be returned and refunds may be issued.
1. Return Eligibility
Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from the description provided by the seller.
2. Return Request Period
Return requests must be submitted within 7 days after the delivery of the product. Requests made after this period may not be accepted.
3. Product Condition
To be eligible for a return, the product must:
Be unused and in its original condition
Be returned with the original packaging
Include all accessories, manuals, or promotional items provided with the product
4. Non-Returnable Items
Certain products may not be eligible for return, including:
Perishable goods
Personal care items
Customized or personalized products
Products marked as non-returnable by the seller
5. Refund Process
Once the returned product is received and inspected by the seller, the refund will be processed. Refunds may be issued through the original payment method or another agreed method.
6. Refund Time
Refunds are typically processed within 5–10 business days after the returned product has been approved.
7. Seller Responsibility
Since Trendbeo operates as a marketplace platform, individual sellers are responsible for handling product returns, refunds, and exchanges according to their store policies.
8. Shipping Costs
Shipping fees may not be refundable unless the return is due to a seller error or defective product.
9. Contact Support
If you have questions about a return or refund, please contact our support team:
Email: support@trendbeo.rs
Address: Takovska 43, 11000 Belgrade, Serbia
